FAQ
Do you accept international orders?
Yes, we do, but only on our Etsy shop. Email us (mysecretscentproducts@gmail.com) for the info and link.
how do i contact customer service?
Send us an email through our “Contact” page. Our email (mysecrescentproducts@gmail.com) is also listed there.
how long does shipping take?
3-8 days! We ship every Friday and Saturday, but if you need your item ASAP send us an email and we will see how we can accommodate you.
DO YOU HAVE GIFTING OPTIONS AND ACCEPT CUSTOM ORDERS?
Yes, info on how to place a custom order can be found under “CUSTOMIZE YOUR SECRET SCENT,” or info on wholesale and collaboration orders can be found under “WHOLESALE & COLLABS” and then email us to inquire and we will see what we can do for you.
do you accept returns or exchanges?
All sales are FINAL, but if your items become damaged during shipment, there are steps you have to take in order to receive a replacement.